Every alert investigated.
By AI. Every time.
Neuwave Security Operations puts an autonomous AI Tier-2 analyst on every alert — reading the right SOP, executing the investigation, and driving the right downstream action through ServiceNow. Your team only sees what truly needs them.
Transform Security Operations
with Autonomous AI.
Opening your datasheet…
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These challenges compound — creating a SOC crisis
Modern security stacks generate overwhelming alert volumes across XDR, identity, network, and cloud platforms — all funneled into a SIEM for manual triage.
Alert Overload
Thousands of daily alerts across endpoint, cloud, identity, and network overwhelm analysts and reduce focus on real threats.
SOPs Exist, But Aren't Operationalized
Playbooks are documented but not embedded in alert workflows — execution depends entirely on individual analyst experience.
High MTTR
Manual triage, SOP referencing, and documentation delay containment — increasing risk exposure and mean time to respond.
SOP Dependency
Analysts manually search and interpret static SOP documents during live investigations — slow, inconsistent, experience-dependent.
Alert Fatigue & Analyst Burnout
High volumes and repetitive investigations reduce detection accuracy and increase analyst turnover risk.
Traditional SOC: manual, slow, SOP-dependent.
Neuwave AI-SOC: autonomous, fast, consistent.
From security alert to closed incident,
without a human in the middle
No separate SIEM needed — Neuwave integrates natively with your security tools. Click a stage to see what happens.
Alerts flow in directly from your security tools
CrowdStrike, Microsoft Defender, Wiz, Netskope, Palo Alto, Okta, and more — alerts are ingested natively, with no separate SIEM required in the middle.
A clear verdict drives the right action —
every time
Every alert receives a clear, explainable AI assessment. No black-box decisions — the full reasoning chain is shown to analysts.
Incident created
A ServiceNow incident is opened automatically, with the AI's complete investigation summary, suggested next steps, and flagged remediation actions.
Closed — with reasoning
Noise is closed automatically with the full explainable reasoning chain logged, so your team can audit any decision at any time.
Logged or escalated
Benign activity is logged. Complex or ambiguous scenarios are flagged "Needs Human Intervention" and escalated for expert validation — the only alerts your analysts review.
ServiceNow as the executor —
and system of record
Leverages your existing ServiceNow investment for incident and change management. No rip-and-replace, no middleware layer.
Tightly Coupled
Direct API integration with ServiceNow Incident Management, Change Management, and CMDB — no middleware layer.
Full Audit Trail
Every action is logged in ServiceNow — supporting SOC 2 and ISO 27001 compliance and audit readiness out of the box.
Auto-Remediation
Block malicious IPs/domains or isolate hosts via ServiceNow Change workflows — automatically, with no manual approval needed for pre-approved actions.
Human-in-the-Loop
Complex alerts are flagged for analyst approval before action — automation where it's safe, human judgment where it matters.
What changes when AI runs
Tier-1 and Tier-2
One platform.
Two ways to win.
Reduce SOC Headcount Cost
Automate Tier-1/2 and scale security without hiring additional analysts.
Leverage Existing ServiceNow Investment
Works through your existing ITSM workflows — no rip-and-replace required.
Compliance & Audit Readiness
Full audit trail in ServiceNow for SOC 2 and ISO 27001 compliance.
Reduced Mean Time To Respond
Reduce MTTR from hours to minutes with AI-driven auto-response.
Multi-Tenant Management
Manage multiple customer environments from a single platform.
Analyst Capacity Multiplier
AI handles Tier-1/2 triage; your analysts focus on Tier-3 and threat hunting.
Scalable SOP Library
Centralized SOPs applied consistently across all client tenants.
SLA Compliance
Faster MTTR directly improves SLA adherence and client retention.
Connected to your
security ecosystem
Ready to transform your SOC?
Let's build the future of security operations together. See an AI Tier-2 analyst investigate your real alert patterns — live.
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